Support
Updated 24 October 2026
Something not working, or an idea for the next look? Write to us and a person will answer, usually within a couple of days.
It helps to include your iPhone model, iOS version and the Trailframe version from Settings.
Common questions
My workouts don’t show up.
Trailframe needs read access to Workouts, Workout Routes and Heart Rate. Open Settings → Health → Data Access & Devices → Trailframe and turn them on. Workouts recorded without GPS (for example indoors) appear without a map.
My photos aren’t on the route.
Trailframe matches photos by when and where they were taken. Check that Trailframe has access to your photos (Settings → Privacy & Security → Photos) and that the photos have location data. With limited access, only the photos you selected are visible to the app.
How do I remove the Trailframe logo?
Trailframe Pro lets you turn the logo off in the Style tab. Free exports always carry a small logo.
How do I cancel Pro or get a refund?
Cancel any time in Settings → your name → Subscriptions → Trailframe. Refunds are handled by Apple at reportaproblem.apple.com.
I bought Pro but the app still shows it locked.
Open the Pro tab and tap Restore. Make sure you are signed in with the Apple ID you used to subscribe.
How do I turn off usage statistics?
In Trailframe → Settings. The statistics are anonymous; the Privacy Policy lists exactly what they contain.